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Office Policies

Cancellation Policy

Should you need to cancel or reschedule an appointment, we ask that you give at least 24 hours notice. Appointments cancelled with less notice will be charged 50% of the scheduled service fee. Missed appointments (no call) will be charged in full for all services booked. Because other clients may be in need of treatment, we ask that you be respectful of your appointment by following the cancellation policy. While we do offer a reminder call or email at your request, these are simply a courtesy and you are responsible for maintaining your own calendar.

Late Policy

If you arrive late to your scheduled appointment, we will do our best to help you still receive a relaxing session. However, we also need to maintain a specific schedule to meet the needs of all our clients. If you are late for an appointment, the massage will be given within the remaining time. If you are more than 30 minutes late, you will most likely need to reschedule the appointment. In either case, we will need to charge you the full amount for the appointment.

Payment Policy

Payment for your session is due at the end of your appointment. Equilibrio gladly accepts cash, checks, Mastercard, Visa, Discover and American Express. In the event that your check is returned from the bank, an additional $30 fee will be assessed to cover bank fees incurred. All returned checks must be reconciled within 7-days. Additionally, we accept SpaWeek vouchers.